PRIVACY PLAN FOR: ALLIANCE QUÉBÉCOISE DES THÉRAPEUTES NATURELS
AQTN Privacy Plan
www.association.quebec.aqtn.ca
Telephone: 514-400-7225
INTRODUCTION
AQTN recognizes that information about our valued members - names, addresses, purchasing history - is a valuable business asset. But unlike other assets, there are strings attached. Members retain an interest in what we do with your personal information. Mishandling it exposes AQTN to risks. It can damage our reputation in the community, lead to legal liability and fines, and destroy the trust that is the cornerstone of good relationships with our customers everywhere in Quebec. Building privacy protections into our business limits these risks and protects our investment in a valuable business asset - member information.
Before we begin, here is a quick review of the different types of information.
Contact Information includes:
- Name
- Address
- Postal code
- Phone and / or fax number(s)
- E-mail address
- Website (if applicable)
Customer Demographics includes:
- Date of Birth/Age
- Gender
Financial Information includes:
- Banking information (if paying by cheque)
Purchase Information includes
- Purchase history (receipts, membership renewals)
- Product/service preferences
Opinions / Interests include:
- Customer satisfaction information (occasional surveys)
- Opinions about products and services (occasional surveys)
- Interests and hobbies (from CV)
Other Information, such as any Photo ID included in the membership application to verify identity, such as:
- Drivers license
- RAMQ card
- Passport
- Student card
SUMMARY
WHO'S ON POINT?
AQTN believes that someone in the Association should be responsible for implementing our privacy plan. At AQTN, that individual has over 10,000 hours of training in confidentiality learned as one of the top five largest insurance companies in both Quebec and Canada. That person is:
Name/Title: Coordinator
Address: Montreal,
Quebec
Phone: 514-400-7225
INFORMATION THAT AQTN COLLECTS:
| Type of Information | What we collect | Who collects it | For what reason | Who uses it | Stored by | Shared with |
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| Contact Information |
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| Customer Demographics |
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| Purchase Information |
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| Opinions/Interests |
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| Other Information |
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CONSENT PRACTICES
Consent is voluntary agreement with what is being done or proposed. Consent can be either express or implied. Express consent is given explicitly, either orally or in writing, such as agreeing to disclose your signature to insurance companies to reduce identity theft in the Membership application form. Express consent is unequivocal and does not require any inference on the part of the organization seeking consent. Implied consent arises where the consent may reasonably be inferred from the action or inaction of the individual.
EXPRESS CONSENT
AQTN considers the following information as either sensitive or potentially sensitive.
- Date of Birth/Age
- Purchase history
- Opinions about products and services
- Interests and hobbies
- Banking information, if paying by cheque - For credit card payments we use PayPal, who provides more privacy and security than any Association in Quebec or Canada could offer.
- Driver's license, RAMQ, Passort or Student ID Card
When we collect any of these sensitive or potentially sensitive information, we ensure that we get your express consent through the Membership application form. In other words, we ask you, the prospective member, directly, if you consent to AQTN collecting the information and/or disclosing parts of this information to another company such as an Insurance company or your school.
IMPLIED CONSENT
AQTN collects the following information to complete a sale (issuing a permit and membership) or to place a special order for a member:
- Banking information, if paying by cheque
- Purchase history (to track receipt use and avoid excessive use or abuse)
- Interests and hobbies (from CV)
- Driver's license, RAMQ, Passport or Student card
- Other information requested on Application form
As the information collected above is necessary to complete an evaluation of a new application, AQTN assumes the prospective member has consented when he or she provides AQTN with the information. This is called "implied consent".
Note:
- AQTN cannot refuse to complete a transaction if a prospective member refuses to consent to the collection of information that isn't necessary to complete the transaction. Gender is one piece of personal information that is not necessary to assess an application.
- If AQTN decides to later to use any of this information for another purpose, AQTN must go back and get the member's consent.
STORAGE OF PERSONAL INFORMATION: PAPER FILES
The following includes the types of information AQTN may store in paper files:
- Name
- Address
- Postal Code
- Phone Number / fax
- Email Address
- Website
- Date of Birth/Age
- Gender
- Purchase history
- Diplomas, attestations or details of training
- Opinions about products and services
- Interests and hobbies
- Photo ID
- Other information included on and with the application form
- Change of address form
We believe it is extremely important to take all measures possible in order to safely
store our member's personal information.
We protect our files by moving them to:
- A locked filing cabinet
- A restricted area where only authorized personnel has access